/ Gas Bulk Sales
The division is a dependable and trusted partner for key stakeholders,
including customers, staff, and the GASCO Board of Directors.
In 2023, the Division has delivered significant achievements in customer satisfaction and sales, in navigating challenges presented by evolving legislative requirements and continuing to align resources with strategic goals and legislative demands. The Gas Bulk Sales Division’s work is not only driving GASCO’s growth but also playing a vital role in realizing Vision 2030’s ambitious objectives and delivering value for shareholders.
/ Gas Bulk Sales
Achievements
Over the past year, the division has celebrated significant milestones. Winning the Customer Experience Award underscores the division’s commitment to service excellence. The substantial rise in the percentage of filling within one day, from 26% in 2020 to a commendable 73% in 2023, is a testament to our dedication. Gas bulk sales increased from 620 million liters in 2022 to 674 million liters in 2023, highlighting the division’s contribution to wider company growth.
Sales increased by approximately 8.7%, and orders rose by 11% during the second half of 2023 compared to the same period in 2022. This has been achieved through an unrelenting focus on reliability, a commitment to service excellence, and always placing customers at the core of the way that we operate. This not only streamlined operations but also contributed to an increased customer satisfaction score, which rose from 4.56 to 4.77.
Rise in the percentage of filling within one day from
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VISION 2030
Aligned with Vision 2030, the Gas Bulk Sales Division contributes to the vision’s energy sector goals by providing clean energy.
Focusing on improving the customer experience directly contributes to enhancing the quality of life of people across Saudi Arabia. Active participation in the Pilgrims Service Program, supplying gas during the Hajj and Umrah seasons, reinforces commitment to broader societal goals.